REFUNDS AND EXCHANGES

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We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@houseofswan.co.za, If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns administered by us will be charged at courier rates, alternatively you can return your order to our studio independently. Should an item be defective, courier cost will be for our account.

You can always contact us for any return question at shop@houseofswan.co.za

 

DAMAGED AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and ensure a solution.

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REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded between 3-5  business days.